Thank you for shopping with Rushwaves! We are dedicated to offering high-quality products and providing excellent customer service. Please take a moment to review our detailed return and refund policy below:
1. Returns
We accept returns within 30 days of your purchase for most items. To be eligible for a return, the item must meet the following conditions:
- Unused & Unworn: Items must be in the same condition as when received (no wear, tear, or signs of use).
- Original Packaging: Returns must include all original packaging and tags, if applicable.
- Specific Product Exceptions: Some products—such as opened electronics, customized items, or personal care goods—may not be eligible for return due to their nature.
2. Refunds
Once your returned item(s) are received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 7–10 business days.
3. Non-Returnable Items
Certain items, including but not limited to personalized gifts, opened electronics, and health & beauty products, are non-returnable and non-refundable.
4. Free Return Shipping
For eligible returns, we will provide a prepaid return shipping label at no cost to you. Please ensure the item is returned via the specified method to avoid any shipping complications.
5. No Restocking Fee
We do not charge a restocking fee for any returns made in accordance with our policy.
6. Exchanges
If your item is defective or damaged, we’ll gladly exchange it for a replacement. To begin the exchange process, please contact us at contact@rushwaves.store.
7. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately at contact@rushwaves.store. Include a photo of the item and a brief description of the issue so we can offer a prompt resolution.
8. How to Initiate a Return
To start a return, email us at contact@rushwaves.store with your order number and the reason for return. Our team will reply with a return authorization and instructions.
9. Policy Updates
We reserve the right to update this policy at any time. Any updates will be posted on our website and will take effect immediately upon posting.
Customer Acknowledgment
By making a purchase from Rushwaves, you acknowledge that you have read and agree to our return and refund policy as outlined above.
If you have any questions or concerns, don’t hesitate to reach out to us at contact@rushwaves.store.